Visit our new ID Scanner Web Site
Q. Which CardVisor Product is best
suited for my needs?
first question is what state's driver
licenses that are frequently presented in your establishment.
We have solutions which read just Magnetic Striped licenses
III, IV packages) and
other which also read 2D bar code licenses (any package with "BC" in
the name reads 2D bar codes). Visit our
coverage chart to see what states have what technology. If
you need to read licenses with a 2D bar code, then you must purchase
a package with the term "BC" in the name like CardVisor II BC Edge.
For example, if you are in a Magnetic stripe
state like California or Ohio and don't see that many licenses
from 2D bar codes
states, then a Magnetic stripe only
version may work just fine (CardVisor I,
III, IV packages). One nice thing is that you
can upgrade to read 2D bar codes by purchasing the
Bar Code Reader Cradle when
your requirements dictate.
The next question is which version of software should you get. See
the question below titled "What
are the differences between CardVisor I, II, III and IV software?"
to see which version of the software best meets your requirements.
Finally, if you need a package which reads bar codes, then do you
require a mobile/portable solution or
do you have a fixed location where the unit will be used? The
CardVisor II BC Edge is very popular with liquor / C stores which
mount the ID scanner in one location and plug it in. The
CardVisor_ II_BC_Pro and CardVisor_II_BC both are mobile and differ
on how the batteries are recharged. The Pro version charges like a cell phone and can be operated
at a fixed location on the charger. The standard version has 2 AAA
batteries (alkaline or rechargeable) that must changed periodically.
Q. How much does the compliance
A. If you have Microsoft Excel, then it
is FREE! All CardVisor packages come with the hardware and
software necessary to transfer the transaction data to a desktop
PC. The user manual details the process to transfer this data to
Microsoft Excel or Access. No need to pay a couple extra hundred
dollars to maintain proof of due diligence which is important in
states which provide an affirmative
defense when an electronic age verification device was used to
check age prior to a sale. From Excel, the data can be exported to
PC desktop contact management applications like
Q. How much does the Address Label
A. Again, if you have Microsoft Word,
it is FREE! The CardVisor II and CardVisor III packages
record address information, so creating mailing labels using
Microsoft Word is rather straightforward. We provide a
mailing labels application note detailing the process. No need
to pay a few extra hundred bucks to have compliance reporting
software and print address labels.
Q. How much do software updates to
the ID Scanner cost? I understand these are necessary as
jurisdictions change the drivers license formats.
A. Nothing - They are a FREE
download from our web site - Click
here to see them.
Q. Can an email address or phone
number be added to the contact information?
A. Yes. After reading a card, just hit
the MemoPad button on the front panel, tap on the top memo with the
stylus and then enter the data. Multiple fields can be added such
as; Notes (e.g. great customer), phone numbers, and email
addresses. See the
CardVisor I & II user manual, page 11 for details.
Q. Does CardVisor ID Scanner work in
my state or province?
A. See the
coverage map for jurisdictions with magnetic striped and/or 2D
bar code driver’s licenses. Note that some states have recently
started or changed the technology they use and remember that it will
take 3 to 5 years to convert all licenses to the new technology. In
addition, a small number of states have protected some or all of the
information on the machine-readable magnetic stripe. Finally, as
license formats change, we are constantly updating our software to
handle new formats.
Q. Do I need the Bar Code Reader
A. It depends on the state you are in
and the states you need to read. If you are in a Magnetic stripe
state like Florida, Ohio, California and don't see that many IDs
from states with just 2D bar codes, then a Magnetic stripe version
may be the perfect fit. The
coverage map should help you decide. One nice thing is that you
can upgrade to read 2D bar codes by purchasing the
Bar Code Reader Cradle when
your requirements dictate.
Q. Does the Scanner keep a count of
A. Yes. Each time a license is read,
it creates a memo in the MemoPad application. Whenever a Memo is
selected, it will say 'Memo X of YYYY' at the top of the screen. By
noting the number of memos present at the start of the shift, you
can calculate the number of swipes by subtracting the current number
of memos from the starting number. Note: the number of licenses
read will be an approximation of the total number of people entering
a club because some licenses will not have readable technology or
may have damaged stripes, but it should be pretty close in locations
where each visitor's license is swiped.
Q. What is included with a CardVisor
A. All CardVisor packages are complete with everything you need to
start using them right away. Each package contains a version of the
CardVisor age verification software, a CardTool® reader, a
Handspring Palm OS handheld computer, a HotSync cradle, connectivity
desktop software installation CD, and batteries (either built in or
removable). The bar code
reader packages add a bar code reader cradle and appropriate power
supply/Hotsync cables. For
packages with removable batteries, just install the batteries in the handheld
computer, set the date/time and start swiping cards. For
packages with built in batteries, we charge them before shipping so
licenses can be checked as soon as the box is opened.
Q. What are the differences between
CardVisor I, II, III and IV software?
A. CardVisor I software
calculates the age, generates a warning when underage or expired and saves just the
license number, date of birth, expiration date, status of the swipe
(OK, under 18, expired, etc.), date and time of swipe.
adds contact information such as first name, middle name, last name,
title, address, and city, state, zip, and gender. Having the
name displayed on the screen is helpful in detecting some fake IDs
and saving the name/address allows one to build a customer list.
adds the VIP/Banned watch list and Append Notes features.
The VIP/Banned list feature is used by most clubs to identify
individuals who have caused trouble in a club.
CardVisor IV adds the AntiPass back
Q. What is the VIP/Banned watch list
A. The VIP/Banned watch list feature allows individuals to be
identified as either VIPs or Banned individuals when their license
is swiped. This speeds the identification of significant
individuals and automates the identification process. In a
large club with several bouncers, this feature helps in identifying
trouble makers at the door. It is only
available with the CardVisor III and CardVisor IV software.
Q. Does the VIP/Banned list feature
require the ID scanner to be connected to a computer?
A. Unlike many ID scanners that use a
watch list database, CardVisor software uses a database stored in
the handheld computer's memory. There is no need to run a wire to a
desktop PC to use this feature!
Q. Is a computer required to
use the CardVisor ID Scanner?
A. No. The handheld will automatically manage the captured data
that allows you to browse the information stored in the transaction
log directly from the main screen. You can also set the date/time
in the main screen so no PC is required. A computer is required if
you want to save the transaction data or create a customer database
for mailings, etc. The handheld will automatically delete the
oldest transaction data so that only the last 9000 (with code
released Jan 2009) swipes are held
Q. How will I know the battery
A. The handheld has a built in battery
meter which is visible at the top from the main launch screen. When
the battery voltage gets too low, the handheld will start issuing
warnings advising that the batteries should be changed. There are
'mild' and 'severe' warnings. If the batteries drain to the point
where your handheld does not operate, it enters a hibernation mode
and stores your data safely for a couple days. There is enough
residual energy in the batteries to store the data, but not enough
to turn on your handheld. If your handheld does not turn on when you
press the power button, you should replace the batteries
Q. Can I change the batteries
without loosing the transaction data?
A. Yes - There is a built in back up power supply that provides
approximately 1 minute of power while you change the batteries.
Just make sure you have new batteries ready when you remove the old
batteries and replace them one at a time.
Q. What are the system requirements for the desktop software?
A. Either a Windows (98, ME, Win2K, XP for USB; or, 95/NT for Serial
port) or Macintosh computer. See the right column on the
software page for details.
Q. What kind of connection is required on my computers?
A. A USB port is the standard approach. If you have a computer
without a USB port, a serial HotSync cradle is sold separately.
Q. Can the CardVisor ID Scanner use rechargeable batteries?
A. Yes, you can use any standard AAA rechargeable battery. We
suggest you use NiMH batteries instead of NiCAD for the greater
power capacity and lack of memory effect. Alternatively, there are
two versions of Handspring Visor computers (Handspring Pro or
Handspring Prism (Color LCD screen)) that have an internal lithium
ion battery that recharges in minutes—and it does it while resting
in its Hotsync cradle.
Q. Can the CardVisor ID Scanner run
on AC power?
A. Yes, The
CardVisor III-BC-Pro &
CardVisor IV-BC-Pro packages
operate on AC while the batteries are charging and can be plugged in
24/7. The CardVisor II BC
CardVisor III BC Edge,
CardVisor IV BC Edge must
be plugged in to operate.
Q. Will CardVisor help detect a fake
A. It will certainly help. For example, if the printed date of
birth or expiration date is altered using a pen, then the ID scanner
will read the encoded information and display an underage/expired
warning. Another possibility is the encoded information doesn't
match what is printed on the front of the license (e.g. John Smith
is printed on the front, but Mary Jones is encoded on the stripe).
In this case, the ID scanner will not produce a warning so the
operator will need to cross check the displayed information.
However, if somebody spends enough
money to create a very good fake ID, then no ID scanner will be able
to detect that it is a fake. For example, if an exact copy of the
front and back of a license is printed with changes only to the
photo, and the person using the license matches the photo and
physical descriptors (e.g. weight, height, eye color) then it is
almost impossible to detect.
The bottom line is that merchants
serving age sensitive products are expected to make a reasonable
effort when checking IDs. They are not expected to detect a
'perfect' fake ID (one that would fool most fake ID experts). That
is why many states provide an affirmative defense when using an ID
scanner to check IDs. See the next section for more details.
What does 'Affirmative Defense' mean?
A. Affirmative Defense: It is a defense
that all of the following occurred: (a) a cardholder presented a
driver's license or an identity card; (b) a transaction scan
indicated that the license or card was valid; and (c) the
alcohol/tobacco was sold, given away or otherwise distributed to the
cardholder in reasonable reliance upon the identification presented
and the completed transaction scan. A seller or seller's employee
must still exercise reasonable diligence: the use of a transaction
scan device does not excuse a seller or seller's employee from
exercising such reasonable diligence to determine whether the
purchaser is eighteen years of age or older and whether the
description and picture appearing on the driver's license or
identity card presented by a cardholder is that of the cardholder.
Q. Do your age verifiers read 1D
barcodes as well as magnetic stripes?
A. No, we do not read 1D bar codes
since they have very limited amounts of information and the industry
is moving towards 2D bar codes which store significantly
Q. Will the CardVisor ID Scanner work with Military
A. Yes. As of January 2005, Military ID
cards can now be read. Existing customers may upgrade for free
by downloading new software available in the
software download section.
Q. What color handheld computers
A. We buy and resell Handspring Visor
PDAs that come in blue, red, smoke, silver metallic and graphite.
If you'd like a particular color, please let us know when you
order. We will make every attempt to supply the requested color,
but can't promise to have every color in stock.
Q. What are your warranty and
here to see our store Payment,
Shipments, Warranty and Return policies.